Terms & Conditions

*Prices exclude freight and GST*


CML Promotions will supply final pricing once we have sighted finalised artwork. If we have quoted prior to seeing artwork, this is indicative pricing only. All pricing excludes 15% GST and any additional freight or artwork services that may be incurred.

For larger or very small volumes, we will need to requote ie: if you have asked for 500 items, then want to order 100 this would need to be requoted. We will only proceed with orders that have been approved with purchase order numbers (if required) and terms have been approved. Our quotes are valid for 30 days unless specified. By approving your quote and artwork signoff, you are deemed to have read and accepted our terms and conditions.


We can usually send out samples of products before ordering. These are free of charge as long as they are returned within 7-10 days. With all products, every item MUST be returned with its original packaging, including un-ripped bags around garments, or this will be charged per item. All samples that have not been returned within the required timeframe will be invoiced with freight. Freight to return samples is at your cost.

You will be liable to pay for the products if they are sent back in non-saleable condition or any condition other than how you received them.

If you are wanting to hold samples for uniform sizing, then sample packs can be purchased, if needed, at a better rate.

CML Promotions reserves the right to charge for any samples where they see fit – there may be occasions when samples aren’t available free.

All indent orders that need to be resampled will be charged.


For the best results, we require your logo format to be sent over in high resolution vector file, .eps, .ai or high res pdf formats. When submitting artwork, please ensure that all fonts are converted into curves/paths.

Please provide your company PMS colours. We can select colours for you and you will be required to approve these from an electronic sample, which may appear differently on different devices. In the absence of client-supplied PMS colours, the final products must be accepted as initially approved.

We can redraw or design up any logo that you need done for an additional fee, to be quoted per job. Starting costs are from $40.00 + GST for a redraw.

Your first art proof is free of charge – any additional proofs are charged at $25 each.

If artwork positions are not specified, we will assume it will be standard positioning and put that on all proofs and final orders.


All artwork proofs to be signed off by the client.

Proofs should be approved via email, either signed or just stating that you are happy to proceed. This is to ensure that you have carefully checked your proof before production.

We accept no responsibility if the products were branded incorrectly if you have approved the proof and full payment will be required for the branded products.

If, for any reason, you are unable to view and approve the proofs, we require written confirmation that the goods supplied are at your risk and no claim will be considered.

Proofs are free of charge for the first two sent, every proof thereafter are $25 each.

If you want slight changes made to your artwork from a previous order, a change out fee would apply. This would be quoted prior to an order proceeding.


CML Promotions retains intellectual ownership of all proposed visuals and concepts. Any ideas proposed may not be shared with any other promotional company or utilised by the client unless using CML Promotions to implement.


Setup charges are usually applied and will be included on your quote or order confirmation. Repeat set up charges may also apply.


Sale stock is only available while stocks last. Samples can be ordered on sale stock however these will be charged and can’t be returned.

We can’t hold stock on SALE items but we can hold stock on some standard products for 24-48 hours.


Stock levels cannot be guaranteed at quote time as a large order can clear out stocks however if your order is time-sensitive and likely to proceed, please ask us if we are able to put stock on hold.


Turnaround is generally 7-15 WORKING days from signoff of your artwork proof. If there are delays or products are out of stock and on back order, we will advise alternative delivery dates. If your delivery is time critical, please make this clear at the time of order and we will check on stock levels and embellisher availability.


Indent can take from 8-16 weeks to land in NZ after artwork approval and approval of any pre-production samples.


CML Promotions will charge for courier freight on all deliveries.

If you are invoiced prior to delivery and freight hasn’t been charged, you may receive a separate invoice for freight.

We can offer a service where we store your products and pick and pack to multiple destinations as you require. Please contact us for a quote.


All invoices are emailed.

All new clients must pre-pay their orders prior to placement for the first 3 orders. We accept credit card payments for your convenience or you can pay online. We apply 3% credit card fee for all credit card transactions.

Clients on account must pay by the 20th of the month following the date of the invoice. For any accounts outstanding in excess of 30 days, interest charges of 5% per month will apply and all new orders will not be processed.

Please use your invoice number as reference.


No branded products can be returned unless they have been produced incorrectly against the proof or were damaged during delivery. Any concerns must be advised to CML Promotions in writing within 7 working days of receipt.


Fees will be charged if an order is cancelled. The costs that would be charged are: product purchases to date, product repacking and restocking fee, artwork, proofs, film and visuals, freight and a 20% cancellation fee to cover admin costs.


All goods remain the property of CML Promotions until paid for in full. We reserve the right to repossess any stock that is not paid for in full. Unpaid accounts will incur late payment fees and collection costs.


There are occasions, usually just for large orders, where we may recommend that the product is brought in from overseas on indent.

It is recommended that clients allow sufficient time for a pre-production sample to be delivered to ensure that the quality suits expectations. In the event that a pre-production sample can’t be delivered in time, CML Promotions takes no responsibility for the quality of delivered goods however we will endeavour to seek the quality you desire. Please note that there may be minor differences in colour across large orders if there are different dye runs – this is unavoidable and will be considered to be within acceptable limits if they are minor.


Indent orders will be given lead times/delivery estimations once artwork is signed off.

CML Promotions will take all care to deliver goods within desired timelines however there may be circumstances outside our control that may delay deliveries and there will be no financial penalty for this. All goods must be paid for in full upon delivery, even if this is outside the advised likely delivery window.

Clients are recommended to allow at least 4 weeks additional delivery time for time critical deliveries in the event of a shipping delay.

Goods are usually delivered to CML Promotions warehouse where they can be sorted, labelled and sent to your desired destination. Costs for freight from our warehouse to your final delivery point(s) won’t usually be included in the original indent quote, unless requested, and will be an additional charge based on your requirements.

Any pick and pack to split products between boxes and for split deliveries will also be an additional charge.


A non-refundable deposit of 50% of the quote is required on signoff of art proof or pre-production sample – the order will not be placed until payment has been made. Final payment must be made within 5 working days of arrival of goods in CML Promotions warehouse OR to the client, whichever is the first delivery point.


On all our indent quotes, CML Promotions reserve the right to re-look at final costings due to fluctuations in the currency rate and freight costs. Our quotes generally include everything except local freight and local pick and pack which will be advised once the goods have arrived at our warehouse.